Cookies & Privacy Policy

This site uses cookies - small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

http://www.aboutcookies.org

Fishboy PZ Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Telephone: +44 1736 363160

Email: shop@fishboypz.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Account information

• Information relating to loyalty programmes

• Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Location data

• Purchase or viewing history

• Website and app user journey information

We collect or use the following information to comply with legal requirements:

Financial transaction information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Legitimate interest:
  • Our website uses cookies to anonymously track the customer journey to ensure a smooth and functional website experience for our consumers.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent

• Legitimate interest:

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent

Our lawful bases for collecting or using personal information for legal requirements are:

Consent

Where we get personal information from

People directly

How long we keep information

Customer data is deleted from our system after 12 months of inactivity. Customers have the right to request deletion of their data at any point in time and can do so via the contact details at the top of this notice.

Who we share information with

Data processors:

Mailchimp

This data processor does the following activities for us: They store our customer mailing list

Ecwid

This data processor does the following activities for us: They provide our website and send any relevant emails relating to customer purchase and journey on our behalf

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent.

You don't usually need to pay a fee to exercise your rights/ If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.